bet66's Privacy Policy

1 Introduction & Scope

bet66 is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("Policy") explains how bet66 collects, stores, processes, and protects your personal information ("personal data").

This policy applies to the bet66 website, mobile version, and all related services. By creating an account on bet66, browsing the platform, or using any of our services, you are considered to have read and accepted the terms of this policy.

If any part of this policy is unclear to you, please contact our support team. We are always ready to answer any questions you may have.

2 What Information We Collect

bet66 only collects information that is necessary to provide you with the best service and to maintain the security of the platform. We may collect the following types of information:

2.1 Information You Provide Directly

• Name, email address, and mobile number (at the time of account registration)
• Date of birth (for age verification — minimum age 21)
• Payment details (information required for bKash, Nagad, Rocket, or bank transfer)
• Documents provided for identity verification (national ID or passport information)
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, language, and operating system
• Your activity on the platform and session logs
• Information collected through cookies and similar tracking technologies
• Geolocation data (subject to your device permissions)

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third-party sources, such as payment processors or identity verification services. This information is used solely to improve service quality and ensure security.

3 How We Use Your Information

bet66 uses your personal information for the following lawful purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing transactions — completing deposits and withdrawals
• Managing bonuses and promotional offers
• VIP program and rewards management
• Providing technical support and customer service

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Verifying user age (blocking access for those under 21)
• Maintaining platform security and integrity
• Meeting applicable legal obligations

3.3 Improvement & Marketing

• Improving service quality and user experience
• Sending relevant promotional communications (subject to your consent)
• Developing new features through analytics and research

4 Data Storage & Security

bet66 makes protecting your personal information its highest priority. We use industry-standard security technologies and practices:

4.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Password hashing and secure authentication methods
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view personal information

4.2 Data Retention Period

Your information is stored for the entire duration your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

5 Sharing Information with Third Parties

bet66 never sells your personal information or shares it with third parties inappropriately. However, certain information may be shared in the following circumstances:

5.1 Service Providers

We work with trusted third parties who help us operate our services — such as payment processors (bKash, Nagad, Rocket, bank transfer services), identity verification agencies, and technology service providers. All such partners operate under strict confidentiality agreements and may only use your information for the specific purposes defined.

5.2 Legal Obligations

We may be required to provide information to authorities under court orders, government directives, or applicable law. In such cases, we do not disclose any information beyond what is legally required.

5.3 Business Transfers

If there is any change to bet66's business structure (such as a merger or acquisition), your information may be transferred to the new entity. We will notify you in advance in such cases.

6 Cookie Policy

bet66 uses cookies and similar technologies to improve your platform experience and monitor service quality. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions, such as maintaining login sessions
• Functional cookies: For remembering your preferences and settings
• Analytics cookies: For analysing platform usage and making improvements
• Security cookies: For fraud detection and account protection

6.2 Managing Cookies

You can control cookies from your browser settings. Please note that disabling essential cookies may prevent some important platform features from working.

7 Your Rights

As a bet66 user, you have the following rights over your own personal information:

7.1 Right to Access Your Information

You can request a copy of the personal information stored in your account at any time. Processing this request may take a reasonable amount of time.

7.2 Right to Correct Your Information

If there are any errors in your information, you can request corrections. We will make the necessary corrections promptly.

7.3 Right to Delete Your Information

In certain circumstances, you may request the deletion of your personal information. However, some information may be retained for a defined period to meet legal obligations.

7.4 Right to Restrict Processing

If you have objections to how your data is being processed, you can request that it be restricted in specific cases.

7.5 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can opt out at any time. Essential communications related to account management cannot be stopped.

8 International Data Transfers

bet66 primarily serves users in Bangladesh. However, your information may be processed on servers in other countries for certain service operations. In such cases, we ensure that the level of data protection meets the standards of this policy.

Our agreements with third-party service providers include clear data protection terms. We only work with partners who follow internationally recognised security standards.

9 Protection of Minors

bet66 strictly provides services only to those aged 21 and above. We do not intentionally collect personal information from any minor. Age verification is mandatory at the time of account registration.

If we become aware that a minor is using our platform, we will immediately suspend that account and securely delete any collected information. If anyone becomes aware of a minor's account, please inform our support team.

10 Policy Changes & Updates

bet66 may review and update this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or technical updates.

For significant changes, we will notify you via the email registered to your account or through a notification on the platform. The updated policy will take effect from the date it is published. Continuing to use the platform after a policy change means you have accepted the revised policy.

The "Last updated" date at the top of this page indicates when the policy was last changed. We recommend reviewing this policy regularly.

11 Limitation of Liability

bet66 takes the highest technical and organisational measures to protect your information. However, no method of transmitting data over the internet or storing it electronically can be guaranteed to be completely secure.

You are responsible for keeping your account password and login details confidential. If you suspect any unauthorised access or security breach, notify our support team immediately. Reporting quickly helps us take the necessary steps.

12 Responsible Gaming & Data Protection

bet66 places the highest importance on responsible gaming. Information related to your gaming activity is used solely to ensure your safety and wellbeing. This information is never shared with third parties for marketing purposes.

If you feel your gaming habits are getting out of control, visit our responsible gaming page. Our support team is available around the clock for you.

For more details, please read our Responsible Gaming page.